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Questions on BORO/REHEART

June 04, 2019

We hit you with some BIG news today and we know you probably have plenty of questions…and we have your answers.

WHY ARE YOU JOINING FORCES WITH REHEART & BORO?

Two stylish communities joining together are always better than communities that remain alone. You now have double the inventory, double the eyes on your products and a larger community to learn and grow from. 

WHAT HAPPENS TO AN ORDER I MADE ON BORO FOR A FUTURE DATE?

Nothing to worry! We will still process it and ensure the best quality experience you know & love.

WHAT HAPPENS TO ALL OF MY ITEMS ON BORO?

Don’t worry, your inventory is safe with us! We still use the same logistics partners to ensure all of your items are taken care of. The difference is that, with this collaboration, we will be hosting your products physically out of our HQ. In return, we will be providing professional product photography, and new detailed descriptions on style & fit to increase the chances of your items being rented.

WHY ARE YOU SWITCHING OUT OF A PEER-TO-PEER MODEL?

We asked and listened. We understood that a peer-to-peer rental model is quite difficult and stressful depending on everyone's everchanging busy schedules. In an attempt to make the lending/renting experience as seamless as possible, we have found success in collecting your fashion pieces and managing it all for you -- hassle-free. Have more time to do what you love - not chasing orders.

WHAT HAPPENS IF MY ITEMS ARE IN MY CLOSET AND NOT WITH BORO ALREADY?

Email us lending@reheart.ca! We will provide you with a prepaid mailing label to ship your items to our new HQ and process all of your items. Want to wear your item? As long as it’s not being rented out, we will return your item within 24 hours.

IF BORO/REHEART IS HOLDING ONTO ALL MY ITEMS, WILL I STILL BE NOTIFIED OF EACH RENTAL?

Of course! Full transparency is a key priority of ours and you will always receive email notifications for when an item of yours is being rented out.

I'M A LENDER, DO I NEED TO DIGITALLY MOVE MY ITEMS OVER TO REHEART?

Nope! We have transitioned everything for you electronically. All we need is for you to ship out your items to our HQ. Email us at lending@reheart.ca for your free shipping.

WHAT IF I NO LONGER WANT TO BE PART OF BORO/REHEART?

Hopefully this isn’t the case! 🙅With our new partnership, you should be expecting even more orders than ever before -- with less of the effort! That being said, the choice is now yours. If you do not want to continue your journey with us, please message us at hello@reheart.ca

ARE NATALIE AND CHRIS STILL INVOLVED?

Yes! The original co-founders of Boro are still actively involved and remain as advisors of the board on REHEART.

ANY PERKS FOR THE OG BORO CUSTOMERS?

Of course! Please enjoy 20% off your first order on reheart.ca when you use the code BORO20. On top of that, enjoy browsing over 1,200 items and over 265+ designers!